Frequently Asked Questions
When it comes to choosing a community to support you through one of your most important transitions in life, we understand it needs to be a good fit. Here are some of our most commonly asked questions:
Expecting Parent and Postpartum Support
You should join Phoebe if you want concierge support at your fingertips, a non-judgmental community, and a safety net. You’d prefer not to spend hours Googling—looking for answers or finding last minute help you don’t know if you can trust—and want a trusted network you can turn to for guidance, information, and community.
Each group is matched by due date or location, has 30-40 members and up to 10 experts who support them. We currently offer 4-5 groups a year.
Phoebe supports your journey from late pregnancy/expecting through postpartum. We encourage members to sign up as soon as they know their due/arrival date so that you can be assigned to a group.
Yes, each of our groups includes first-time and more experienced moms. A second or third time parent may use Phoebe a bit differently since they’ve experienced birth and the transition to parenthood before. But every pregnancy, birth and baby are different, so we will still provide you with all the resources you’ll need to build confidence in yourself as your family grows. We also provide support as you navigate the new sibling dynamic and any regressions that your older child might experience.
Absolutely! We encourage this and support it. Sometimes members reach out and ask us to connect them for a stroller walk or a coffee and we are happy to put them in touch.
As part of our Expecting Parent program, we offer access to birth doulas, postpartum doulas, infant care experts, certified sleep coaches, IBCLCs (International Board Certified Lactation Consultants), physical therapists, psychotherapists and specialists in other fields like baby-wearing, nutrition, yoga and meditation. We cover it all.
Our experts are screened for proficiency in their field and emotional intelligence. It is important that our experts are not only top in their field but also non-judgmental and supportive of each member’s unique needs as no one’s experience is the same.
Yes, all of our experts provide 1:1 care in person to private clients. If you live in NYC, many of the Phoebe experts may be available to meet with you in person at their private client rate . For all other locations, we are happy to provide a vetted referral to someone in your area.
Definitely. Our service and community last much longer than a typical birth or postpartum doula service and, if anything, is an additional safety net. Phoebe offers access to a community of like-minded parents, comprehensive education, concierge support, and helps make this rite of passage to parenthood special.
That depends on when you meet your little one! On average, if joining in the last trimester of pregnancy or shortly before a due date, most of our members receive support for up to 6 months postpartum.
Yes. When you become a member you receive unlimited 1:1 calls with a birth doula to discuss your birth plan. Most members find this phone call extremely valuable in combination with watching our comprehensive birth preparation curriculum (comparable to a birth prep class). We also offer live Q&A sessions with our birth and postpartum doulas to help you prepare for birth, whether vaginal or C-section.
Many of our experts are PhDs in their field but we are not a clinical service. We do offer vetted referrals if you need additional support in a specific area. However, the primary purpose of Phoebe is for community, education, support, and mentorship.
We consider ourselves a take what you need, one-stop-shop for expecting to early postpartum. We cover birth prep, sleep and infant care, infant feeding including breastfeeding, pumping and formula, postpartum care, physical recovery, mental health, returning to work, babywearing, and much more.
You’ll be connected to a small group of parents at a similar stage in their journey on the Phoebe app. Our doula team offers unlimited 1:1 calls. Our experts host support sessions on Zoom where you can ask questions, learn and connect with other parents in your group. In addition, the discussion feed in the Phoebe app is a safe space to ask questions, share birth announcements and support each other as you progress through the program.
Personalized support happens in a few different ways: Your doula support team offers unlimited 1:1 calls to discuss your birthing options, help plan for your postpartum, or troubleshoot your baby’s sleep and feeding. Our app offers access to comprehensive content to guide you through your first months at home with a newborn that can be viewed at your individual pace, when you need it. In addition, your group’s care advisor keeps in touch to make sure that you have all the support you need throughout the program.
This isn’t your ordinary mom’s group. Each group is hand-selected, with members matched by location and due date. The group is supported by a team of dedicated experts who know how to support in a non-judgmental and caring way. You also have a Care Advisor who checks in from time to time to make sure you feel as supported. We designed the Phoebe experience so that it is a truly supportive environment.
Our membership includes: a dedicated group of parents who are all expecting babies within several weeks of each other, private calls with our doula support team, live Zoom support sessions with our experts, and a curated library in our App with dozens of resources and over 100 guides and videos.
Life and Work Coaching
Our Life and Work Integration Coaching runs quarterly- start dates generally fall in January, April, July and October. Each series runs for 8 weeks. Group size varies between 4 and 8 members and spaces are limited.
Phoebe’s Life and Work Integration Coaching was created by our Founders in conjunction with a Harvard-trained psychologist at the Adapt Institute.
This program is for any parent, no matter their path to parenthood or how old their child is. We support any parent who has children and wants more clarity and joy in their life and work.
Outcomes vary for each individual based on their baseline. Many participants feel: clarity on their role as a parent and professional; a renewed sense of joy and purpose; confident in setting and reaching goals; better equipped to share responsibilities with their partner; and confident in their ability to effectively communicate needs at home and work.
We designed this program to work within the limits and challenges of working parenthood. Even so, it will take some commitment from you. The weekly commitment is about 2-hours per week for the 8 weeks. We never hear from parents that they regret having spent the time, more commonly what we hear is they wish they had done this sooner.
The group sessions last 60-75 minutes and are guided by your coach along with 4-8 other participants. They are at convenient times for working parents and take place 1x per week. These sessions cover important themes we all face and we work as a team to sift through emotions and make real change.
This program includes 4 crucial things: 1) Self-discovery exercise to identify your baseline, 2) 8 small group sessions held at convenient times, 3) 2 private hour-long sessions with a career coach, and 4) small group format of 4-8 participants